We want you to be happy with EuroPlanner. If Premium is not what you expected, you can request a full refund within 30 days of your original order date.
How to request a refund
Refunds are processed by our online reseller and Merchant of Record, Paddle. You can request a refund by visiting paddle.net and using Paddle’s refund flow, or by emailing us at support@europlanner.eu with the email address used for your purchase.
Refund period
Refund requests must be made within 30 days of the order date. Refunds are issued to the original payment method and usually appear within a few business days, depending on your bank or payment provider.
What happens after a refund
When a refund is granted, your Premium access will be removed and your account will revert to the Free plan. Your saved trips and account data remain available on the Free plan subject to the Free plan limits.
Questions
If you are unsure whether you qualify for a refund, contact us at support@europlanner.eu and we will help you.